Knowing how to make a complaint

Making a complaint can be a daunting task, so knowing who you can complain to and what to do is essential. 

We can help you. We've worked with Healthwatch England to produce straightforward advice will guide you through the process from knowing who to talk to, top tips on what to do and what you can expect from services in response. 

Read our complaints advice

Looking for a specific local complaint or advocacy service?

Complaints advocacy services can help you make a complaint about an NHS service or work out what you want to achieve from a complaint. 

Find the right service for you

Patient Advice Liaison Service 

Patient Advice Liaison Service (PALS) offers confidential advice, support and information on health matters. It provides a point of contact for patients, families and carers.

PALS do not investigate individual complaints but can give you general advice about the NHS complaints procedure.

Contact PALS service

Healthwatch Rutland complaints policy

Anyone who is dissatisfied with any aspects of the service received by Connected Together can make a complaint. 

Read our complaints policy