Our Complaints Policy

Individuals and organisations have the right to express their views about the performance of Connected Together CIC and the way in which it conducts its business.
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Anyone who is dissatisfied with any aspects of the service received by CTCIC can make a complaint under this policy. We will treat both concerns and complaints in the same way. This policy does not cover:

  • Complaints or concerns about NHS services, which should be dealt with through the NHS complaints procedure.
  • Complaints or concerns about the provision of social care services which should be dealt with by complaints procedure of the relevant local authority providing social care, e.g. Rutland County Council.

Read our full Complaints Policy

Complaints Policy

Wish to make a complaint? 

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Do health and social care services know what you really think?

Share your ideas and experiences and help services hear what works, what doesn’t, and what you want from care in the future. 

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