Anyone who is dissatisfied with any aspects of the service received by CTCIC can make a complaint under this policy. We will treat both concerns and complaints in the same way. This policy does not cover:
- Complaints or concerns about NHS services, which should be dealt with through the NHS complaints procedure.
- Complaints or concerns about the provision of social care services which should be dealt with by complaints procedure of the relevant local authority providing social care, e.g. Northamptonshire County Council or Rutland County Council.
How to raise a concern or make a complaint about CTCIC
2.1. In the first instance we would encourage you to raise a concern, or complaint, or to provide feedback on our service informally. Providing information or correcting of understandings or misconceptions at this early stage may enable the issue to be successfully resolved.
2.2. If the concern or complaint is not resolved to your satisfaction, then please notify us via email, letter or via a telephone conversation with a member of staff or a volunteer.