How have the changes in Urgent and Emergency Care affected patients?

As part of our 'Let’s Talk...' project we recently asked the public about their experiences of Urgent and Emergency Care, to understand the impact of changes to these services that have happened throughout the COVID-19 pandemic.
Ambulance outside Accident and Emergency

The temporary closure of the Minor Injuries Unit at Rutland and Stamford Hospital and pausing of walk-in services at other local Urgent Care Centres has reduced patients’ choice at various stages of the pandemic.

Emergency Care has also experienced extra pressures. Services have seen increasing patient demand at a time when ambulance handovers to Emergency Departments (ED) have been delayed due to problems of patient flow through hospitals, this has affected ED capacity to accept new patients.


13 people shared their experiences of Urgent and Emergency Care, and you can read the full article here:

Urgent and Emergency Care Article

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