Enter and View report - Oakham Urgent Care Centre

Summary

The Enter and View visit was organised to take place some six to seven months after Vocare had taken responsibility for providing and Urgent Care Service at Rutland Memorial Hospital.

Summary of findings:

• All of the patients interviewed found it easy to find the urgent care centre.
• Once on the Rutland Memorial Hospital site signage is not consistent.
• Reception is immediately in front of the main door and offers little privacy. Reception staff practice goes some way to overcoming this.
• Noticeboards and notices are numerous and not always up to date.
• Parking and access for disabled people is good. Disabled toilet facilities are difficult to find.
• There is one male and one female toilet near reception with signage on the doors but not overhead.
• Two providers were present during the visit (out of hours GP and Urgent Care.) No problems were observed as a result of this and staff worked together well. Patients responded positively.