Help Design Non-Emergency Patient Transport Services

If you have had experience of non-emergency patient transport services Clinical Commissioning Groups in Leicester, Leicestershire and Rutland want to hear from you
Hospital Visitors

They want to know: "What needs to happen so that patients in Leicester, Leicestershire and Rutland who are eligible, experience effective, safe, appropriate and timely non-emergency transport services?”

They want to hear about experiences of non-emergency patient transport services currently provided by Thames Ambulance Service Ltd  (TASL) including – patients, family, carers and health care professionals. They also want to hear from drivers, control room and booking staff whose experience of providing non-emergency transport services directly influences the quality of the service and outcomes for everyone.

Please share your experiences by completing an online survey:

Complete the survey

The closing date for the survey is Friday 1st April 2022. 

If you prefer not to complete a survey online, the CCG are also visiting health settings including discharge lounges and renal dialysis units to interview people face-to-face.  Alternatively, if you want to share your experiences by telephone please email your name and number to and they will contact you to arrange a suitable time to speak with you.

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