Enter and View report - Rutland Memorial Hospital, February 2015
Part of our local Healthwatch programme is to carry out Enter and View visits. Healthwatch Rutland authorised representatives carry out these visits to health and social care services to find out how they are being run and make recommendations.
Summary
This was a planned visit. Some three weeks before the Enter and View visit the Enter and View team leader and one team member met with the matron responsible for the Rutland Ward. At that meeting agreement was reached about both the timing and scope of the Enter and View visit
Summary of findings:
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Most patients we talked to were very positive about their relationships with staff.
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The apparent difficulties with the patient transport service can make discharge upsetting for some patients.
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Patients told us that staff listened to them and most patients understood and appreciated the steps being taken to return them to the community.
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Wall-mounted TV sets could be noisy and disturbed some patients.
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We heard many compliments from patients about the quality of their care.
Downloads
Enter and View Report - Rutland Memorial Hospital, February 2015
