You and your General Practice: a new charter for patients and General Practice
NHS England has produced a new guide to tell you what to expect from your general practice and how you can help them, so that you get the best from the NHS.
You and Your General Practice is a national patient charter developed by NHS England to help patients understand:
What you can expect from your GP practice
How you can get the best support from your GP team
How to provide feedback or raise concerns
It’s designed to be accessible, inclusive, and practical—offering translated versions in over 15 languages including Urdu, Polish, Bengali, and Chinese.
You and Your General Practice explains how to:
- Contact your practice and request appointments
- Understand who may be involved in your care (not just GPs, but nurses, pharmacists, care coordinators, etc.)
- Register or change practices
- Access fair treatment and reasonable adjustments
- Use digital tools and online services effectively
