Changes to repeat prescriptions administration at Oakham Medical Practice (OMP)
August 2025 update:
To enhance the security of patients’ personal information, the prescriptions box is currently kept behind reception. When presenting paper prescriptions, patients will be asked if they are able to go online in future and if they need any assistance to do so. Be assured that if you are unable to use online methods, you will continue to be able to hand your request in at reception.
There are several ways to request your repeat prescriptions online:
- Download the NHS app to your smartphone or tablet from the Appstore on your device
- Access NHS app functionality by logging in through the nhs.co.uk website
- Make your request using your usual log in to online services on the practice website
- Make your request using the order medication online form on the practice website (no log-in needed, can be used by friends and family on behalf of a patient)
In September, the practice will be reviewing the success of the initiative to streamline repeat prescription processes by moving to online methods for patients that can do so.
Main article:
National NHS policy is promoting online methods of communication to streamline services and make access easier for patients. OMP are thus encouraging all their patients to use the NHS app, Airmid and Practice website where patients are able to do so. The more prescriptions that OMP can process from online submissions (e.g. from the NHS app) the quicker and more efficient prescription management will become for everyone.
If patients do not have the app or online access, but would like to get online, patient services staff in the Practice will be on hand to assist during periods when the reception is not too busy.
Of course, the Practice accepts that not everyone will be able to use the app for a variety of reasons. If this is the case, be assured that you will still be able to post your paper repeat prescription forms at the Practice.
The prescriptions box that was previously located outside the doors has moved to the main reception to enhance the security of patient information. Please ensure you bring your repeat prescription during Practice opening hours. Do not place prescriptions in the post-box outside, as the mail goes directly to the Administration Team, which may cause delays in processing your prescription.
If you already use an app or go online to order your repeat medications, thank you and please continue.
If you would like to get online you can download the NHS app on your smartphone or tablet via the App Store on your device. You can also access it in a web browser by logging in through the NHS website.
Find out more about the NHS app
If you would like help to get online, ask at the Practice reception – help will be available in less busy periods.
The Practice is also committed to creating a greener environment.
