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Welcome to Healthwatch Rutland

We are here to make sure your views on health and social care services are heard. Sign up to receive regular news and information; and use the talk to us form to leave comments about services. Access our current newsletter here.

The Information page tell you how to find out more about health and care services, and where to go for further help and advice.

Complaints about Health & Social Care  This link takes you to our recent press release.  For more information about how to complain effectively about health and social care services please visit the link below


If you need help and support to make a complaint about NHS services you can contact POhWER.

POhWER is an Advocacy Service that is completely independent of the NHS and is governed by users of the NHS and other public services.


Healthwatch will give people a powerful voice locally and nationally. At a local level, local Healthwatch will work to help local people get the best out of their local health and social care services. Whether it's improving them today or helping to shape them for tomorrow. Find out how we can help you.

Watch our video, What is Heathwatch?

Meet the Team

Call or visit the office 01572 720381, and speak to our Chief Executive Ali Burrow-Smith.  You can also email: This email address is being protected from spambots. You need JavaScript enabled to view it. .

The Board of Directors are all volunteers and supervise the work plan, deciding which issues we take up and how to best take them forward. Find out more about what we do.

Find Information about Health and Social Care

We provide an information service to help signpost people to health and social care services.

Complaints about Health & Social Care.

Browse this Website

Click on the tabs above to look at the range of services we offer.

Download this file (Dementia Sept 2014.pdf)Dementia Special[ ]996 kB
Download this file (HWR__AGENDA_21 11 14.pdf)HWR__AGENDA_21 11 14.pdf[Board Meeting Agenda 21st Nov]109 kB
Download this file (The Rutland Dementia Pathway DRAFT.pdf)DRAFT Rutland Dementia Care Pathway[ ]288 kB

Latest News

New NHS drive to help patients find the right care first time

New NHS drive to help patients find the right care first time

NHS organisations in Leicester, Leicestershire and Rutland have joined forces in a new drive to help patients find the right care first time.

They have given a fresh look to the long-running Choose Better campaign, with an updated website and posters, as well as the wide-scale direct mailing of an easy-to-use guide.

The guide is a handy, postcard-size pamphlet which is being sent out to more than 100,000 targeted homes across the area. A further 100,000-plus will be distributed via GP surgeries, health centres, pharmacists and hospitals, as well as council offices, libraries and schools.

The key message is: "Alternative NHS services provide quick, professional healthcare, 7 days a week."

The campaign's aim is to help patients choose the most appropriate healthcare service, depending on their care needs, the time of day and where they are in the Leicester, Leicestershire and Rutland area.

It promotes healthcare alternatives such as self-care, pharmacists, GP practices, NHS 111, urgent care centres and walk-in centres, as well as when it's right to go to A&E. The range includes the revised urgent care services available in East Leicestershire and Rutland from 1 April, offering longer hours for minor injury and illness treatment.

Launching the new-look campaign are Leicester City Clinical Commissioning Group (CCG), West Leicestershire CCG and East Leicestershire and Rutland CCG, backed by local hospitals, the ambulance service and other healthcare professionals, along with the city and county councils. Their campaign will be supported by radio advertising and promotional 'ad-vans' touring the streets.

Professor Azhar Farooqi, GP and co-chair of Leicester City CCG, on behalf of the three NHS Clinical Commissioning Groups, said: "The NHS across Leicester, Leicestershire and Rutland provides services to suit all needs, and it's well worth patients taking a moment to find out what's available. These handy new Choose Better pocket guides will do just that and we hope people will keep them for quick reference.

"Understandably, when we become unwell, we will naturally want to seek the quickest treatment. Choosing better means finding the most appropriate service available. It is always better to tackle health matters in the right way and in a timely manner before they get worse and require emergency treatment."

To see the new-look website and find the right care first time visit

Newsletter 2014/15

2015 heralds the start of what will be our 10th month as Healthwatch Rutland. One of the most frequent questions we have been asked in 2014 is: “What is Healthwatch?”

Healthwatch is unique in that their sole purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf.

Download 2014/15 Newsletter